Support

Service Desk

Our IT Service Desk Support Technicians provide email and phone-in assistance to our customers.

We respond in real-time using remote online intervention, or by guiding the customer in how to correct the issue. If an on-site support visit is required, the Help Desk initiates the correct processes to prioritise the issue, and an appropriate resource is allocated to attend to the issue as soon as possible.

Emergency Support 24/7

Unforeseen IT problems can have a devastating effect on your business.  A hardware failure such as a server’s hard drive can bring your entire IT Infastructure to a standstill.

If an emergency happens then you need a professional IT company that has the resources to respond and resolve the issue in the quickest possible time. Secom can provide emergency IT Support Services to your business. We guarantee to equip you with a remote or onsite engineer 24 hours, 7 days a week.