As a specialist IT Support Company, the foundations of Secom has been providing exceptional service across a range of IT products and platforms. Our commitment to support you is as follows:
- 9.00am – 5.00pm phone support
- After hours emergency support
- 24/7 service for planned installations
- Remote dial in support
- Trained Network Engineers
Because your IT systems could fail at any time, you need a reliable support partner … someone who understands your business … someone with the people, the skills and the processes you need … someone who can respond immediately.
Secom Technology is that partner. We can help by auditing your network, monitoring your servers, identifying, diagnosing and fixing problems remotely, providing a fast reaction on issues, scheduling routine engineer visits and providing emergency engineer response when required.
Through our proactive support service, we monitor key metrics on your systems so that issues are identified early, and resolved before they cause you problems, thus minimizing any downtime.
Our aim is for you to offload the strain and administrative burden of IT support and provide you with the flexibility you demand. From our HQ in Sydney, we’ve grown to become one of the most respected providers of outsourced IT support services for organisations throughout Australia.